Privacy Policy - Uhadi Technology Pty (Ltd)

Effective Date: January 14, 2026

This privacy policy applies to all mobile applications developed and operated by Uhadi Technology Pty (Ltd) (hereby referred to as "Uhadi", "we", "us", or "our"), including:

CoworkAI - AI-powered transcription and meeting assistant app
SeeShop - Live-streaming e-commerce platform

This policy explains how we collect, use, disclose, and safeguard your information across all Uhadi applications and services.

Information We Collect
How We Use Your Information
Third-Party Services
Data Sharing and Disclosure
Your Rights and Privacy Controls
Data Security and Storage
Data Retention
Children's Privacy
International Data Transfers
App-Specific Information
Changes to This Policy
Contact Information
Legal Compliance

1. INFORMATION WE COLLECT

1.1 Information You Provide

Account Information (All Apps):

Email address and password (encrypted)
Display name and username
Profile picture
Google Sign-In information (name, email, profile picture from Google)
Apple Sign-In information (name, email from Apple)

CoworkAI-Specific Information:

Audio recordings for transcription
Transcription language preferences
Meeting notes and AI-generated summaries
Payment and subscription data (processed via RevenueCat, Apple App Store, Google Play Store)

SeeShop-Specific Information:

Personal Information:
- Full name, phone number
- Bio and profile information
- Shipping and delivery addresses
Business Information (for sellers):
- Business name, type, and description
- Business address and contact details
- Tax identification numbers
- Business licenses and verification documents (ID, business registration)
- Banking and payout information
Transaction Information:
- Purchase and sale history
- Payment information (processed via PayFast - we do not store credit card details)
- Shipping preferences and order details
- Cart contents
Content Information:
- Live stream recordings and thumbnails (via Agora SDK)
- Uploaded videos and product images (stored on AWS S3)
- Product listings and descriptions
- Comments, likes, and social interactions
- Messages and communications

1.2 Information Automatically Collected

Device Information (All Apps):

Device type and model
Operating system version (iOS/Android)
Unique device identifiers
IP address
App version

Usage Data:

CoworkAI: Recording duration, transcription features used, subscription tier, monthly usage statistics
SeeShop: Products viewed, livestreams watched, search queries, time spent on app, seller interactions, purchase patterns

App Performance:

Crash reports
Error logs
Performance metrics
Network connection quality

Advertising Data (CoworkAI Free Tier Only):

Ad interaction data (collected by Google AdMob)
Advertising ID
Ad impressions and clicks

1.3 Location Data

CoworkAI: Does NOT collect location data.

SeeShop: With your explicit consent, we collect location data to:

Show nearby sellers and users
Provide location-based product recommendations
Facilitate local delivery options
Enhance discovery features
Storage: We store city, province, and country information. Precise GPS coordinates are processed temporarily and not permanently stored.
Control: You can disable location services in device settings or app privacy settings at any time.

1.4 Camera and Media Access

SeeShop Only:

Camera access for taking product photos and livestreaming
Microphone access for livestream audio
Photo library access for uploading product images and videos
Media library access for saving content

2. HOW WE USE YOUR INFORMATION

2.1 All Uhadi Apps

Provide and maintain our services
Authenticate users and manage accounts
Process transactions and payments
Provide customer support
Send important notifications (account updates, security alerts, order confirmations)
Improve app performance and user experience
Ensure platform security and prevent fraud
Comply with legal obligations
Analyze usage patterns and app analytics

2.2 CoworkAI-Specific Uses

Process audio recordings and generate transcriptions
Create AI summaries and insights (via AssemblyAI, Google Cloud Speech-to-Text, OpenAI)
Manage subscription tiers and billing (via RevenueCat)
Display advertisements to free tier users (via Google AdMob)
Sync transcriptions across devices (via Supabase cloud storage)

2.3 SeeShop-Specific Uses

Enable live streaming and video features (via Agora SDK)
Process e-commerce transactions (via PayFast)
Verify seller identities and business credentials
Facilitate deliveries (via TCG or manual bank transfer)
Show nearby sellers and location-based recommendations
Display public profiles, livestreams, and product listings
Process orders, payments, and refunds
Manage seller payouts and commissions
Moderate content and enforce community guidelines
Send order confirmations, shipping updates, and delivery notifications

3. THIRD-PARTY SERVICES

All Uhadi apps integrate with the following third-party services that have their own privacy policies:

3.1 Shared Services (All Apps)

Supabase - Authentication, database storage, cloud backup (AWS-hosted PostgreSQL)
Google Play Services - App distribution, authentication
Apple Services - App distribution, Apple Sign-In authentication
Google Sign-In - Social authentication
Expo - Development framework and services

3.2 CoworkAI-Specific Services

RevenueCat - Subscription management and billing
Google AdMob - Advertising for free tier users
AssemblyAI - AI transcription services (English, Afrikaans, and 6 other languages)
Google Cloud Speech-to-Text - AI transcription for African languages (isiZulu, isiXhosa, Sepedi, Swahili, Yoruba, Hausa, Amharic, Shona, Igbo, Oromo, Wolof)
OpenAI - AI-powered summary and insights generation

3.3 SeeShop-Specific Services

Agora SDK - Real-time video/audio livestreaming
PayFast - Payment processing (South African payment gateway)
TCG (The Courier Guy) - Delivery and logistics services
AWS S3 - Video and image storage
Resend - Transactional email delivery

Data Processing: These third-party providers process data according to their own privacy policies. AI providers (AssemblyAI, OpenAI, Google Cloud) do not use your audio data to train their models without explicit consent.

4.1 Public Information (SeeShop Only)

The following information is publicly visible on SeeShop to enhance the shopping experience:

Profile information (username, profile picture, bio)
Public livestreams and recorded videos
Product listings and shop information
Comments and interactions on public content
Seller ratings and reviews

4.2 Service Providers

We share information with trusted third parties who help us operate our services:

Payment Processors: PayFast, Apple App Store, Google Play Store (for transactions)
Cloud Storage: Supabase, AWS S3 (for data storage)
AI Services: AssemblyAI, Google Cloud, OpenAI (for transcription and analysis)
Video Streaming: Agora SDK (for livestreaming)
Delivery Services: TCG (for order fulfillment)
Email Services: Resend (for transactional emails)
Analytics: Usage analytics to improve services

4.3 Legal Requirements

We may disclose information when required by:

Law, court order, or government request
Protection of our rights, privacy, safety, or property
Protection of our users or the public
Investigation of fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business. You will be notified of any such transfer.

4.5 What We DO NOT Do

❌ We do NOT sell your personal information to third parties
❌ We do NOT share your data with advertisers (except anonymized usage data on CoworkAI free tier)
❌ We do NOT use your audio recordings (CoworkAI) or videos (SeeShop) for any purpose other than providing services to you

5. YOUR RIGHTS AND PRIVACY CONTROLS

5.1 Your Data Rights

You have the right to:

Access - Request a copy of your personal data
Correction - Update or correct your account information
Deletion - Request deletion of your account and associated data
Export - Download your data in a machine-readable format (data portability)
Objection - Object to certain processing activities
Opt-Out - Unsubscribe from marketing emails
Withdraw Consent - Revoke consent for data processing where applicable

To exercise these rights: Contact us at uhadi@uhadi.co.za or use in-app account settings.

5.2 Privacy Controls in CoworkAI

Export or delete transcriptions
Manage subscription and billing
Control notification preferences
Reset advertising ID (Settings → Privacy → Advertising)
Delete account and all associated data

5.3 Privacy Controls in SeeShop

Profile Privacy Settings:

Make profile private or public
Control who can send messages
Show or hide activity status
Control purchase history visibility
Manage who can see liked content

Location Controls:

Enable or disable location sharing
Control who can see your location
Set discovery distance preferences
Manage location-based notifications

Communication Preferences:

Choose notification types and frequency
Opt out of marketing communications
Control follow request notifications
Manage push notifications

Content Controls:

Delete livestream recordings
Remove product listings
Hide past orders from profile

5.4 Advertising Opt-Out (CoworkAI Free Tier)

To limit personalized advertising:

iOS: Settings → Privacy → Tracking → Disable "Allow Apps to Request to Track"
Android: Settings → Google → Ads → Opt out of Ads Personalization

Note: Premium CoworkAI users (Starter/Pro tiers) do not see ads.

6. DATA SECURITY AND STORAGE

6.1 Security Measures

We implement industry-standard security measures to protect your data:

Encryption: Passwords encrypted using bcrypt hashing
Transmission: HTTPS/TLS encryption for all data transmission
Storage: Data encrypted at rest (Supabase, AWS S3)
Authentication: Secure authentication with Supabase Auth
Access Controls: Row-level security policies in database
API Security: API keys and credentials stored securely, never exposed in apps
Regular Audits: Security audits and updates
Payment Security: PCI-DSS compliant payment processors (PayFast, Apple/Google)

6.2 Storage Location

Your data is stored securely using:

Supabase: AWS-hosted PostgreSQL database (encrypted at rest)
AWS S3: Video and image storage (SeeShop only)
Local Device: Some data cached locally for offline access

6.3 Data Integrity

Regular backups and disaster recovery procedures
Data validation and integrity checks
Secure API endpoints with authentication

Limitation: No method of internet transmission is 100% secure. While we implement best practices, we cannot guarantee absolute security.

7. DATA RETENTION

7.1 Account Data

Active Accounts: Retained as long as your account is active
Inactive Accounts: Retained for 24 months after last login, then deleted
Deleted Accounts: Permanently deleted within 30 days (except where required by law)

7.2 Content Data

CoworkAI:

Audio recordings: Stored locally on device, optionally backed up to cloud until you delete them
Transcriptions: Retained until you delete them
Backups: Deleted data may persist in backups for up to 90 days

SeeShop:

Livestream recordings: Retained until seller deletes them
Product listings: Retained until seller removes them
Messages: Retained for 12 months after last activity
Order history: Retained for 7 years (tax/legal compliance)
Seller verification documents: Retained while account is active + 3 years after deactivation

7.3 Analytics and Logs

Usage data: Retained for 24 months
Server logs: Retained for 90 days
Crash reports: Retained for 12 months

7.4 Deletion Requests

You can request deletion of your data at any time:

In-app: Account Settings → Delete Account
Email: uhadi@uhadi.co.za
Processing time: 30 days maximum

Note: Some data may be retained where required by law (e.g., financial transaction records for tax purposes).

8. CHILDREN'S PRIVACY

All Uhadi apps are NOT intended for children under the age of 13 years old. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided personal information:

We will delete it from our servers immediately
We will terminate the account
We will notify parents/guardians if identifiable

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at uhadi@uhadi.co.za and we will take immediate action.

9. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to, processed, and stored in countries outside of South Africa, including:

United States: Supabase (AWS), AssemblyAI, OpenAI, RevenueCat, Agora SDK
Europe: Google Cloud services
Global: AWS S3, Expo services

Safeguards we implement:

Standard Contractual Clauses (SCCs) with data processors
GDPR and CCPA compliance by service providers
Encryption during transit and at rest
Regular security assessments

By using our services, you consent to these international data transfers.

10. APP-SPECIFIC INFORMATION

10.1 CoworkAI-Specific Details

Service Type: Freemium AI transcription and meeting assistant app

Subscription Tiers:

Free: Limited transcriptions per month, ads shown
Starter: Unlimited transcriptions, no ads, basic AI features
Pro: Advanced AI features, priority support, team collaboration

Audio Processing:

Audio recordings sent to AI providers (AssemblyAI, Google Cloud, OpenAI) for transcription
Audio is NOT stored permanently on AI provider servers
AI providers do not use your audio to train models without consent
You can delete audio recordings at any time

Advertising (Free Tier Only):

Google AdMob collects device identifiers and ad interaction data
Premium users do not see ads

Data Usage:

Average audio file size: 1-10 MB per recording
Transcriptions stored in cloud: ~1-5 KB per minute of audio
Monthly usage tracked to enforce tier limits

10.2 SeeShop-Specific Details

Service Type: Live-streaming e-commerce platform (free to use, commission-based revenue model)

User Roles:

Customers: Browse, watch livestreams, purchase products
Sellers: Create livestreams, sell products, manage shops
Verified Sellers: Sellers who have completed identity/business verification

Live Streaming and Recording:

Livestreams may be automatically recorded and stored (via Agora SDK)
Recordings used for: replay viewing, quality assurance, dispute resolution, safety/moderation
Viewers: Your comments, likes, and interactions are visible to other users and streamers
Streamers: Your video/audio is publicly broadcast and recorded
Storage: Videos stored on AWS S3 until seller deletes them

E-Commerce Features:

Shopping cart data temporarily stored locally and in cloud
Order history retained for 7 years (tax compliance)
Payment processing via PayFast (South African gateway)
We do NOT store credit card numbers (handled by PayFast PCI-DSS compliant system)
Bank transfer option: Payment references and bank account details shared via email

Seller Verification:

Sellers may be required to submit verification documents (ID, business license, tax certificates)
Documents reviewed by Uhadi admin team for authenticity
Verification status displayed on seller profiles
Documents stored securely and may be shared with law enforcement if legally required

Location Features:

Location permission optional but enhances experience
Used to show nearby sellers and products
"Nearby" feature shows distance ranges, not exact addresses
You can disable location at any time

Social Features:

Follow/unfollow sellers
Like and comment on livestreams and products
Private messaging between buyers and sellers
Activity feed (optional, can be made private)

Public Profiles:

Username, profile picture, bio are publicly visible by default
Purchase history visibility can be controlled in privacy settings
Livestreams and product listings are always public when active

Commission and Payouts (Sellers):

Uhadi takes a commission on each sale (percentage defined in Seller Agreement)
Seller payouts processed weekly/monthly to bank account
Banking details stored securely, encrypted in database

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our data practices
New features or services
Legal or regulatory requirements
User feedback

How we notify you of changes:

In-app notification on next app open
Email to your registered email address
Prominent notice on app home screen
Updated "Effective Date" at the top of this policy

Material changes (e.g., new data collection, changes to sharing practices) will be highlighted and may require re-consent.

Continued use of Uhadi apps after changes constitutes acceptance of the updated policy. If you do not agree, please discontinue use and delete your account.

12. CONTACT INFORMATION

Questions, concerns, or requests about this Privacy Policy?

Uhadi Technology Pty (Ltd)
📧 Email: uhadi@uhadi.co.za
🌐 Website: https://uhadi.co.za
📱 In-App Support: Available in each app's settings/support section

Data Protection Officer (DPO):
For GDPR/POPIA-related requests, contact: uhadi@uhadi.co.za with subject line "Data Protection Request"

Response Time: We aim to respond to all inquiries within 5 business days.

13. LEGAL COMPLIANCE

This Privacy Policy is designed to comply with:

South Africa: Protection of Personal Information Act (POPIA)
European Union: General Data Protection Regulation (GDPR)
United States: California Consumer Privacy Act (CCPA)
Mobile Platforms: Apple App Store Guidelines, Google Play Store Developer Policies

Lawful Basis for Processing (GDPR):

Consent: You provide explicit consent when creating an account
Contract: Processing necessary to provide services you requested
Legitimate Interest: Security, fraud prevention, service improvement
Legal Obligation: Compliance with laws and regulations

Your Rights Under POPIA (South Africa):

Right to access personal information
Right to correction of inaccurate information
Right to deletion (subject to legal retention requirements)
Right to object to processing
Right to lodge a complaint with the Information Regulator

Your Rights Under GDPR (EU Users):

All rights listed in Section 5.1 (Your Data Rights)
Right to data portability
Right to restrict processing
Right to lodge a complaint with supervisory authority

Your Rights Under CCPA (California Users):

Right to know what personal information is collected
Right to delete personal information (subject to exceptions)
Right to opt-out of sale of personal information (we do not sell data)
Right to non-discrimination for exercising privacy rights

14. YOUR CONSENT

By creating an account and using Uhadi applications (CoworkAI and/or SeeShop), you acknowledge that you have:

Read and understood this Privacy Policy
Consented to the collection, use, and sharing of your information as described
Understood that you can withdraw consent or delete your account at any time

For specific features requiring additional consent:

Location sharing (SeeShop): Prompted when enabling location features
Camera/Microphone (SeeShop): Prompted when attempting to use these features
Push notifications: Prompted on first app launch

You can revoke these permissions at any time in device settings or app privacy settings.

15. ADDITIONAL RESOURCES

For more information:

CoworkAI Terms of Service: [To be added]
SeeShop Terms of Service: [To be added]
Community Guidelines (SeeShop): [To be added]
Cookie Policy: [If applicable]

Last Updated: January 14, 2026
Version: 2.0 (Unified Policy)
Applies To: CoworkAI v1.0+, SeeShop v1.0+

This privacy policy was generated with assistance from App Privacy Policy Generator and customized for Uhadi Technology Pty (Ltd) applications.